Support

A real person reads this inbox · usually answered within a day or two

What to put in the email

The single most useful thing is the URL of the page you were scraping. Almost every problem is specific to one page's markup, and without the address there is nothing to look at. If the page is behind a login, say so and describe what the rows look like instead.

Then, briefly: what you expected, what happened, and whether the status line in the popup said anything. That is usually enough.

Things worth trying first

It found the wrong block	Press Another table to cycle through the other candidates it ranked. If none of them is right, use Pick manually: click the rows, then shift-click anything else you want as a column.
Columns are called Text, Text 2…	The page has no headers to name them from — common on card grids. Double-click a column header to rename it; the names are remembered for that site.
The crawl stopped early	The popup says why. "No further Next link" means the site ran out of pages. A 429 means the site is rate-limiting you: set Speed to Gentle and try again.
Rows are still there after Clear	Infinite scroll adds rows to the page itself, not to the extension. Use the Reload page button that appears after clearing.
Nothing is detected at all	Try the sandbox. If it works there and not on your site, that is worth an email — send the URL.

Things no in-browser tool can reach

Closed shadow roots, cross-origin iframes, data that only a private API returns, PDFs in the browser's viewer, and anything behind a bot challenge. These are limits of the browser, not of this extension, and no amount of fixing on my end will change them. If your page is one of these, I would rather tell you that than take your money.

Licence keys

Your key arrives by email in your Gumroad receipt, the moment you buy. Paste it into the extension and click Activate — there is no account and no login. The same key works on every browser and computer you use, with no device limit and nothing to deactivate when you change machine.

If a key will not activate, send me the key and the exact wording of the message the popup showed. Cannot find the key? Search your inbox for the Gumroad receipt, or email from the address you bought with and I will dig it out.

Refunds

Seven days, no questions asked. Email with your licence key. Purchases are processed by Gumroad as merchant of record, so the refund itself is issued through them.

Need something scraped for you?

A site behind a login, one that fights back, or a scrape that has to run every morning without you — that is a project rather than a tool, and we take those on. Send the site, the fields you need, how often, and the budget and deadline you have in mind: support@magicscraper.app. There is more detail on the home page.

Reporting a bug

Email support@magicscraper.app and include the URL. That is the one detail that makes a report actionable.